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why did my spotify premium ended after free trail?

why did my spotify premium ended after free trail?

bought it on January 22 it ended today February 22 and i've bought it first time with my gift card it should last to March 22
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1 Reply

Hey there,

 

Thank you for reaching out here in the Community.

 

By saying that you've paid but you didn't get your Premium time, you got us thinking that your gift card payment might not have been successful or the gift card amount was enough only for 1 month worth of subscription. 

 

In any case, we'd suggest that you head to your account page where you can check your receipts for Spotify Premium to see exactly what you've been charged for so far and why this happened.

 

If you see your successful payment there but you're still not having Premium, feel free to reach out to our Customer Support folks through one of the channels here. They will happily help you out further, as we can't access users accounts here in the Community. 

 

Hope this helps. Let us know how it goes.

LyubkaModerator
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