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ya me cobraron mi mensualidad y aun así dice que sigue sin pasar mi pago

ya me cobraron mi mensualidad y aun así dice que sigue sin pasar mi pago

Me cobraron el día que tenía que ser mi mensualidad y aun así me sigue mandando que no procede el pago que hago?

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1 Reply

Hey @XimenaNavarro, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

 

Do you have trouble seeing your Premium features after logging out and back in a few times? What's the status of the charge on your bank statement?

 

If the charge is showing as pending, wait for it to complete to see if it helps. If it doesn't complete, try signing up for Premium from scratch.

 

Hope that helps.

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