Spotify + Adobe Flash + Windows 8 = #FAIL

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Spotify + Adobe Flash + Windows 8 = #FAIL

Concert VIP
‎2013-03-01 02:51 AM

so the beta version of spotiry says :"to enjoy spotify, please intall Adobe Flash..." go to adobe to intall Flash it says " it is already part of windows 8" --> STUCK!

10 Replies

Re: Spotify + Adobe Flash + Windows 8 = #FAIL

Spotify Legend
‎2013-03-01 06:34 AM
Ah. What browser are you using, Internet Explorer? There's a little more on the full story on some issues with Internet Explorer right here - http://community.spotify.com/t5/Web-Player/Internet-Explorer-support-what-s-the-straight-story/td-p/...

However, should work just fine in IE10, which means getting that message is a little confusing if it's already built in. Have you tried using a different browser?
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Airhorn Enthusiast

Re: Spotify + Adobe Flash + Windows 8 = #FAIL

Garage Band
‎2013-03-01 03:02 PM

Hello - thanks for letting us know of the problem, we appreciate the feedback.

 

We have actually pushed out a small fix to a bug that has caused some users who have flash to see this message incorrectly, so can you let us know if it is still happening?

 

If it is, of course we will try to help further.

 

Thanks!

Re: Spotify + Adobe Flash + Windows 8 = #FAIL

Music Fan
‎2013-03-01 07:05 PM
I'm having the same problem after I reinstalled it today. Says need flash on my windows 8 PC

Re: Spotify + Adobe Flash + Windows 8 = #FAIL

Music Fan
‎2013-03-02 02:21 AM

same problem; says I need flash, Win 8 says it's imbedded so Spotify App won't work

Re: Spotify + Adobe Flash + Windows 8 = #FAIL

Wet
Music Fan
‎2013-03-02 02:38 AM

Same problem windows 7

Re: Spotify + Adobe Flash + Windows 8 = #FAIL

Garage Band
‎2013-03-02 08:15 AM

We're sorry that this is a widerspread issue than we had thought. I've let the rest of the team know so that they can take a good look at this. Please be patient!

 

In the meantime, (Disclaimer - I've only had a couple of reports that this works...), could people maybe try the 

 

http://get.adobe.com/flashplayer/completion/?installer=Flash_Player_11_for_Other_Browsers

 

link on Adobe's site, which has helped a couple of people get around the "Get Flash... You've got it ... No you haven't" loop ...

 

And please let me know if this helps?

Re: Spotify + Adobe Flash + Windows 8 = #FAIL

Spotify
Spotify
‎2013-03-02 09:15 AM

Hi Guys

Thanks for the reports - I was able to replicate the issue in Windows 8 and IE10 in the modern UI, until I installed all available updates for Windows - after which point the Web Player is working as normal.  The updates listed included both flash player and IE updates.   

Could you try making sure that your copy of Windows 8 is fully patched with all "important updates"?  If not: could you install them, restart and let us know if that fixes the problem?  

Cheers,

Dan

Re: spotifuggle + Adobe Flash + Windows 8 = #FAIL

Music Fan
‎2013-03-04 01:50 PM

I was able to get around the issue by:  Installing Fiefox from the Windows 8 Desktop, then go to the adobe website and install Flash. Since IE for Windows 8 and Chrome have Flash embedded I used FireFox.  Using the link for alternate browsers should also work.  It appears Spotify is using an older method to detect if flash is present on the box. This solution worked on three different machine/configurations over the weekend.

 

Hope this helps someone else

Re: Spotify + Adobe Flash + Windows 8 = #FAIL

Edited
Music Fan
‎2013-05-26 03:30 PM

recently I joined spotify. I have a Mac 10.6.8 and ussually I use firefox, and I had instaled flash but this message keeps poping out 'To enjoy Spotify, please install Adobe Flash. It's free.' Tried Safari and same result.

 

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