Spotify isn't working?

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Spotify isn't working?

Music Lover
‎2013-08-08 04:44 PM

I've been using the web player since i have the samsung chromebook but for the past few weeks it has not been working. I open spotify and it shows me a loading screen and never leaves that. I've tried shutting down my computer, signing out and then back in to spotify. Nothing is working PLEASE HELP!

 

12 Replies

Re: Spotify isn't working?

Community Legend
‎2013-08-08 04:59 PM

If this started in May, it sounds like you may be experiencing the issue being discussed in this thread. Towards the end, someone suggests leaving the web player open long enough might get it to work.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Re: Spotify isn't working?

Community Legend
‎2013-08-08 05:58 PM

If you haven't already done so, blitzing your browser cache and cookies is worth a shot too (which you can do from the settings menu).

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Spotify isn't working?

Music Lover
‎2013-08-16 01:17 AM

this is how it has been. it never goes past this even when i leave it open for hours.

Re: Spotify isn't working?

Moderator
‎2013-08-16 12:06 PM

@klamon - just to confirm, is that even after clearing cache/cookies and all that jazz like Peter mentioned?

 

If so, do you have access to a different device you could test the web player on?

--------------------------------------------------------------

For common support questions, see support.spotify.com.
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Re: Spotify isn't working?

Concert Regular
‎2013-08-16 01:14 PM

Since a few days I'm having the same problem, regardless of browser or operating system used.

Re: Spotify isn't working?

Concert Regular
‎2013-08-16 01:17 PM

Re: Spotify isn't working?

Community Legend
‎2013-08-16 05:21 PM

Are you connecting via a proxy, VPN or company network? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify isn't working?

Concert Regular
‎2013-08-17 10:24 AM

@klamon your address bar seems to have lots of apps on it if lots of them are running this could be the cause of things not loading on the web player

Re: Spotify isn't working?

Concert Regular
‎2013-08-18 04:45 PM

Yes, but it has worked before.

 

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