Web Player Stuck on Advertisement

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Web Player Stuck on Advertisement

Music Lover
‎2013-10-30 08:27 PM

For several days now, the web player has been stuck on a JC Penny ad. The ad will not play, and when I click to play music nothing happens. Refreshing the page and clearing cookies does nothing. I'm out of ideas. I run the web player on Ubuntu linux with Firefox.

 

Thanks in advance for the help! I've attached a screenshot of the web player.

Screenshot from 2013-10-30 16:24:46.png
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Accepted Solutions

Re: Web Player Stuck on Advertisement

Community Legend
‎2013-10-30 09:49 PM

Does opening in a private browsing window make any difference? 

Do you have flash installed in firefox? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Web Player Stuck on Advertisement

Concert VIP
‎2013-11-14 09:50 PM

web play er is stuck on young harris college ad

 

18 Replies

Re: Web Player Stuck on Advertisement

Community Legend
‎2013-10-30 09:49 PM

Does opening in a private browsing window make any difference? 

Do you have flash installed in firefox? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Web Player Stuck on Advertisement

Music Lover
‎2013-10-31 12:06 AM

Yes, I have flash. The private browser idea seems to be working. Thank you!

Re: Web Player Stuck on Advertisement

Music Fan
‎2013-10-31 08:19 PM

Hi,

 

The web player has been stuck on an Oakland University ad for a while now. The previews play but when I click to hear the full song it won't play. The ad won't play. I've refreshed in every way I can think of. I'm using Windows8 on Chrome on my pc.

 

Okay so I tried using an incognito window and the web player worked again. This still doesn't really solve the issue for me since I use tabs quite a bit to easily navigate my work flow. If I have to open spotify in a private window I might as well just use the desktop version since the level of inconvenience is the same. It isn't that bad, but still jarring to my work flow style. How can I fix spotify webplayer so it works in tabs again?

Re: Web Player Stuck on Advertisement

Community Legend
‎2013-10-31 08:27 PM

Hi. Try clearing out any spotify cookies and see if that helps.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Re: Web Player Stuck on Advertisement

Concert VIP
‎2013-11-14 09:50 PM

web play er is stuck on young harris college ad

 

Re: Web Player Stuck on Advertisement

Concert VIP
‎2013-11-14 09:55 PM

does anyboday has a soulotion 

Re: Web Player Stuck on Advertisement

Concert VIP
‎2013-11-14 10:00 PM

hello

Re: Web Player Stuck on Advertisement

Concert VIP
‎2013-11-14 10:03 PM

web play er is stuck on young harris college ad

Re: Web Player Stuck on Advertisement

Community Legend
‎2013-11-15 02:01 PM

@braves12 does launching the web player in a private window or incognito mode make any difference? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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