Announcements

Help Wizard

Step 1

NEXT STEP

A specific album added to my subscriprion don't play

A specific album added to my subscriprion don't play

Plan

Premium

Country

Italy

Device

PC

Operating System

Windows 10

 

My Question or Issue

hi, 
I have added a specific album to my premium subscription:
Artist: A BU

Album: Butterflies fly in pairs

 

This album is present in my album but when I click on PLAY the album don't start.

All others plays without problem.

 

Why?

 

Thank you

best regards

Rosario

 

Senza titolo.jpg
Reply
1 Reply

Hey there @papupapu61!

 

Thanks for reaching out to the Community about this.

 

It looks like that album is not available in Italy - when you open it you'll see that the songs are grayed out and that's why it's not playable. Spotify works hard to constantly add music to its content database. We want all the world’s music and podcasts on Spotify, but availability can vary over time and between countries, depending on agreements between Spotify and rights holders, such as artists or record labels.

 

We add new content to Spotify every day, so if you can’t find something you’re looking for right now, it may appear (or reappear) soon. Alternatively, you can always contact the artist or record label with your query as well.

 

Hope this helps. Let us know if you have any more questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts