Ads keep playing when listening to podcasts or music although I have a Premium account

Solved!
Reply

Ads keep playing when listening to podcasts or music although I have a Premium account

ngonzalez
Casual Listener

Plan

Spotify - Premium for Family

Country

France

Device

(iPhone 6, Ipad Mini 2018)

 

My Question or Issue

Even though I pay for the Spotify Premium version so I can enjoy music and podcasts without having to listen to Ads. Spotify keeps playing ads, sometimes before the podcast starts, sometimes at the very end. I have noticed these Ads are not related to the podcasts I listen a lot, because the language changes depending on the country I am, and the information within the Ads is completely unrelated to the podcast I'm listening. I would really appreciate to have more input on why this is happening when having a Premium account, and most importantly, how can I make this ads stop playing while listening to music or podcasts. Thanks a lot in advance.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Solution!

Re: Ads keep playing when listening to podcasts or music although I have a Premium account

Rising Star 1 eltoch
Rising Star 1
I’m happy to help! As far as I am aware, these advertisements are allowed on Spotify, so you’ll need to get in touch with the creator (if possible) to get more information about whether they use Spreaker/are willing to stop.

Have a wonderful day 🙂

View solution in original post

3 Replies
Highlighted

Re: Ads keep playing when listening to podcasts or music although I have a Premium account

Rising Star 1 eltoch
Rising Star 1

Hey! Sorry to hear you’re having trouble!


I was wondering if you could confirm that the ads are typical Spotify ads?

 

If not, the podcast creator might be using Spreaker, a company that makes software & other services for podcast distribution, and what it does is embeds the ads (i.e. the ads aren't through Spotify itself, but rather there is data encoded in the files that call Spreaker's ad servers so that no matter where someone is listening to it--Spotify, iTunes, iHeartRadio--it'll still make money).

 

Here's an article about it if you're curious:

 

For more info check out this topic

 

Hope you’re able to resolve your issues 🙂

 

Thanks for reading! If this worked for you, please mark this as the solution, this way others will be able to find the answers to their problems in the future! 🙂

 

Highlighted

Re: Ads keep playing when listening to podcasts or music although I have a Premium account

ngonzalez
Casual Listener
Dear eltoch,
Thank you very much for your quick reply.
Is there any way to verify if the podcast creator is using this platform to embed ads? If so, is this allowed? Or is it possible to report this issue/abuse so the creator stop doing so when uploading podcasts on Spotify?
PS: I don’t know if the ads are Spotify-related because many times they played in languages I don’t understand.
Many thanks in advance for your assistance.
Highlighted
Solution!

Re: Ads keep playing when listening to podcasts or music although I have a Premium account

Rising Star 1 eltoch
Rising Star 1
I’m happy to help! As far as I am aware, these advertisements are allowed on Spotify, so you’ll need to get in touch with the creator (if possible) to get more information about whether they use Spreaker/are willing to stop.

Have a wonderful day 🙂

View solution in original post

SUGGESTED POSTS