All albums/songs gone after getting a new phone

[TotallyFrank83]

• I bought a new phone and now all my saved songs and albums are gone. My whole library is missing.  It's the same account because it's a paid sub.  I can't find the number for Spotify support anywhere,  can someone please suggest? Big mess!

Plan

Premium

Country

Device

Android, Chromebook, Windows: problem across all platforms

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @TotallyFrank83, thanks for reaching out to the Community!

Spotify doesn’t offer phone support, but I’ll do my best to help you here.

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also, let me know if you see your songs and albums on another device and attach a screenshot of what you’re seeing exactly.

Let me know how this goes!