Help Wizard

Step 1


All my playlists have cleared out and my music is gone.

All my playlists have cleared out and my music is gone.






iPhone 13

Operating System

iOS 17.2.1


My Question or Issue

All the titles and contents of my playlists are gone. The playlist titles reverted to original name and are still there so recovering playlists won't work since they weren't actually deleted.

1 Reply

Hi @PoeTaeToe,


Thanks for posting in the Community and welcome.


We'll need to try some steps to check what happened. First up, log and, and back twice in a row. This will force a sync between your account and the app. You could also try with a different internet connection to check if that makes a difference.


It's also a good idea to clear cached files on your device by following the steps here


If the above doesn't help, try logging in with your account from a different device or the Web Player and let us know if the playlists look the same. 


We will keep an eye out for your reply.

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