Hey there @itsmejill,
Thanks for searching for the answer you need here!
Just to confirm, did you perform a clean reinstall or a simple one? The clean reinstall tends to be more thorough when it comes to removing corrupted files from the previous installation. That's why we recommend it as a first step. Check out these steps on how to perform a clean reinstall depending on the device you use.
If the app keeps on crashing after the clean reinstall, give it a try on another device to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
Keep us posted! We'll be here if you have any questions.