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App freezes when i press options (three dots on song)

App freezes when i press options (three dots on song)

Plan

Premium

Country

Philippines

Device

Redmi Note 8 Pro

Operating System

Android 9 Pie

 

My Question or Issue

Whenever i press the three dots in the song, the app freezes. I tried clearing cache and reinstalling the app. Nothing changed. 

Help

Screenshot_2019-10-17-23-05-51-629_com.spotify.music.jpg
Reply
9 Replies

Hi there @Gerddpascual,

thanks for posting !

 

Can you please try another device/interent connection and let me know if you're experiencing the same issue ?

 

Thanks 🙂

Same issue here, have to restart the phone for it to work again, really annoying

it works perfectly fine on my Iphone 6s+, only not working here on my redmi note 8 pro

 

 

Might be on Xiaomi devices only, my friend, with Redmi 6, same as me, experiences the same issue

Well, i hope they fix it soon haha, tons of redmi users experiencing the same issue

Redmi Note 6 pro - works
Redmi Note 7 - works
Redmi Note 8 pro - freezes

Same issue here and really annoying.

Have Spotify gave any answer about this issue?

**bleep**, still no answer?

Hey folks,

 

Thanks for reaching out to us about this!

 

There's a separate ongoing issue thread for this here.

 

Make sure to add your vote to it - we'll get back to you in the thread as soon as we have any updates.

 

Thanks 🙂

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