(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
i received this email from Spotify last week!
Wir haben bemerkt, dass sich jemand bei deinem Konto angemeldet hat. Hier sind die Details:
Standort/Stadt/Land: Vereinigte Staaten
Datum: 03.06.2020, 05:13:33 MESZ
My Account was attacked last week, 5 hours later spotify informed me THAT MY ACCOUNT was attacked from the United States of America and my Password was reset. I checked my account and found out that several dozens of Playlists in my Library disappeared. The Playlists were there for several years and i was able to see them and i was able to restore them just a few days before this sinister Cyberattack. But all the Playlists disappeared after the cyberattack last week, 03.06.2020. The QUESTION is , did Spotify delete all the Playlists from my account, or did the attacker delete all the Playlists. It is a work that took years to find all this Music and create the Playlists. Is there any Chance to get the Playlists back? Second Question is, was there a General Attack on Spotify last Friday, or was my Account individually targeted?
Solved! Go to Solution.
Thank you for reaching out here in the Community!
I'm sorry to hear that someone has gained access to your Spotify account.
If you see suspicious activity on your account, make sure to follow the relevant steps provided in this support article.
Take a look at this article as well on how to protect your Spotify account.
While contacting Customer Support you can mention that Your Library got deleted and they might be able to restore it.
I hope it helps!