Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can’t find podcast BOYS CLUB

Can’t find podcast BOYS CLUB

 

Plan

Premium

Country

Germany, residing in Spain

 

Device

iPhone 13

 

Operating System

Latest iOS

 

My Question or Issue

I cannot find/see any episode of the podcast BOYS CLUB (Spotify exclusive). 
my wife who is on the same family plan, can see and listen to it without any issue. 
please advise

Reply
5 Replies

Hey @Frwg,

 

Thanks for reaching out!

 

Can you open this link:
https://open.spotify.com/show/42A230DwCz7M1Wicnmjx7R?si=8543f20d7e0a4578 ?

If you can't - please check if you don't have any VPN services turned on. They may interfere with the content you see.
I would also clean the cached data for good measure and restart the app after that.

 

Keep us posted on how things go! 🙂 

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Hi Vasil, thanks for your reply. I tried all of the above, nothing worked for me. If I open a direct link to the podcast I get an error. 
restarting the app, clearing the cache didn’t help - I also re-installed. 
Also I cannot see it on my computer 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hey @Frwg,

 

Thank you for keeping in contact and for the info shared.

 

Since these cases could be related to network restrictions, would you mind checking with a different Wi-Fi connection? If you don't have another one available, you can use a mobile data hotspot to test it.

 

Also, it would be great if you could check on the computer if you have the same issue on the Desktop app and the Web Player. This will give us a better look at the issue.

 

Lastly, include in your next response a screenshot of the error message you're receiving on any of your devices to continue investigating this case.

 

We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

I tried other devices, the web player and the desktop app as well. Cannot find it in any client 

 

 

 

 

 

 

 

 

 

 

 

 

Hey @Frwg,

 

Thanks for your replies and for all the info shared.

 

We've gone ahead and passed this info to the right team. You should be able to find the podcast again soon, so we'd recommend keeping your app up-to-date.


We really appreciate the time you took to let us know about this behavior. Rest assured, our team is working on this.

 

We'll be here if anything else comes up. 

AlejaRModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts