Cant play song

Reply

Cant play song

hugolx
Casual Listener

Plan

Premium

Country

Portugal

 

Device

(iPhone SE)

Operating System

(iOS 13)

 

My Question or Issue

 

DEL 30 - Disco Biscuits song is not available anybore despite had it on my library. Is this normal? I cant find it either.

 

5 Replies

Re: Cant play song

Rock Star 15
Rock Star 15

Hi there @hugolx

thanks for reaching out to the community !

 

Please check the following :

- Can you find on another device ?

- Can any of your friends using Spotify can find it ?

- Is it greyed out or just not there ?

 

The reason behind my questions is that availability can vary over time and between countries, depending on the permissions from rights holders.

Meaning that, the content you're looking for may not be available in your country.

 

Waiting on your update :)

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cant play song

hugolx
Casual Listener
Hello.

It is Grey out.


Thanks

Re: Cant play song

Rock Star 15
Rock Star 15

Hi @hugolx,

thanks for answering !

 

Our next indication would have you ask a friend who uses Spotify (same country as yours) to search the song on his account and let you know if he was able to find and play it or that it's greyed out as well.

 

If your friend states it's greyed out on his account as well (again, has to be an active account on the same country) it means the content may not be available in your country.

You can read the official Spotify Answer on the matter here.

 

However, if that's not the case, reply back to the post and i'll be more than happy to help 

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Cant play song

hugolx
Casual Listener
Thats a bit weird because the song as ok till a few days ago.

But ok, I’ll do that.

Thanks

Re: Cant play song

hooops
Roadie

The song could have been removed from Spotify by the artist? Maybe?

SUGGESTED POSTS