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Downloaded (offline) songs not available in a different account on the same device.

Downloaded (offline) songs not available in a different account on the same device.

  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium duo

Country

RSA

Device

Samsung note 5

Operating System

Android ???

 

My Question or Issue

My wife and I signed up for the duo premium package. 

We did not log in properly so ended up using one profile on two devices. 

When I set up the second account on my phone the downloaded music was no longer available. 

 

When I sign in to the original user account the downloads are there. How can I access them from the new account on the same device?

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