Error: "Spotify can't play this right now. If you have the file on your computer you can import it."

[davebcn]

Plan

Premium

Country

UK

Device

PC

Operating System

Windows 10

My Question or Issue

Hi,

When I try to play any track in the app in my PC windows 10, I'm getting the following error: "Spotify can't play this right now. If you have the file on your computer you can import it."

This only happens in the app, if I try to play from the webplayer it works fine.

I have tried so far:

- restarting

- updating the app

- logging out and in again

- uninstalling, downloading again and installing

None of them work. Please advise.

Thanks,

David

[Vasil]

Hey @davebcn,

Sorry to see this has happened to you!
You have done some great troubleshooting so far, but here's what we can also do:

I'd first recommend clearing all the host files that might be affecting the proper behavior of the app. To do so, follow the steps mentioned in this post (even though it's a different issue).

If this doesn't do the trick, we can go for a complete clean reinstall of the app as well to remove all Spotify-related files from your device.

Let us know how it goes!