Plan
Premium
Country
UK
Device
PC
Operating System
Windows 10
My Question or Issue
Hi,
When I try to play any track in the app in my PC windows 10, I'm getting the following error: "Spotify can't play this right now. If you have the file on your computer you can import it."
This only happens in the app, if I try to play from the webplayer it works fine.
I have tried so far:
- restarting
- updating the app
- logging out and in again
- uninstalling, downloading again and installing
None of them work. Please advise.
Thanks,
David
Hey @davebcn,
Sorry to see this has happened to you!
You have done some great troubleshooting so far, but here's what we can also do:
I'd first recommend clearing all the host files that might be affecting the proper behavior of the app. To do so, follow the steps mentioned in this post (even though it's a different issue).
If this doesn't do the trick, we can go for a complete clean reinstall of the app as well to remove all Spotify-related files from your device.
Let us know how it goes!
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