Error técnico en Duo Mix

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Error técnico en Duo Mix

Visitor

Plan

Premium Duo

 

Country

Costa Rica

 

My Question or Issue

Hola.

 

Comencé a pagar Premium Duo pero no aparece la lista de reproducción Duo Mix y, en la sección de Tu Duo Mix de mi cuenta, aparece este mensaje: "Se produjo un error técnico. Inténtalo de nuevo más tarde." Lo he intentado durante varios días seguidos.

 

Quisiera saber cómo puedo activar el Duo Mix. Adjunto un pantallazo del mensaje al que me refiero.

 

Gracias.

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7 Replies
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Re: Error técnico en Duo Mix

Rock Star 16
Rock Star 16

Hi there @davidvallejo,

thanks for posting, i hope you don't mind me replying in English !

 

Please make sure to check out this Premium Duo help page which contains all necessary info on the plan and the Duo mix.

 

Let me know how it goes 🙂

OneByBooRock Star 16
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Re: Error técnico en Duo Mix

Casual Listener
Hello,
Experiencing the exact same issue as OP. Please advise 🙂
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Re: Error técnico en Family Mix

Casual Listener

Me pasa lo mismo solo que en family Mix

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Re: Error técnico en Duo Mix

Moderator
Moderator

Hey @AranaM and @AngryBacon,

 

Welcome to the Community!

 

If you're having difficulties accessing the Family or Duo Mix, we'd first of recommend trying on a different device or an incognito window on your browser. If that doesn't do the trick, it'd be great if you could use a different network or try again after 24 to 48 hours.

 

You can also join the Mix through the mobile app by tapping icon_options AND.png (Android) / icon_options iOS.png (iPhone) and then selecting Join Duo/Family Mix.

 

If the issues persist, let us know the following details and we'll pass it on to the right folks to look into this:

  • Your Country
  • Exact steps you take that lead to the error message
  • The exact error you're getting
  • Can we ask for a video showing the issue

Hope this helps. Let us know how you get on.

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen
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Re: Error técnico en Duo Mix

Casual Listener

Hello

 

The option simply does not appear in the Android application.

 

Using latest desktop Google Chrome in an incognito session.

After logging in and visiting https://www.spotify.com/fr/account/duo/  I see the following error message:

 

"Nous rencontrons des problèmes techniques. Merci de réessayer plus tard."

 

See attached image.

 

Thanks

image.png
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Re: Error técnico en Duo Mix

Moderator
Moderator

Hello @AngryBacon,

 

Thanks for getting back to us with this info.

 

This sounds like an ongoing issue we are currently looking into. We recommend, you head here and follow the instructions under the Status Update. Make sure to add your +VOTE and subscribe in order to be notified if there are any updates.

 

Hope you'll find this info useful. Give us a shout in case there's anything else you need help with 🙂

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen
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Re: Error técnico en Duo Mix

Casual Listener

Mismo error! "Se produjo un error técnico. Inténtalo de nuevo más tarde."

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