Thanks for posting in the Community and sorry for the delayed response.
Could you post a screenshot of what exactly is going on on your end? This way we'll be able to quickly navigate you through the UI and explain what you're experiencing.
Have you tried replicating this on a different device with a different account to find out if there are differences?
Keep us posted,
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.