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I really hope someone from Spotify sees this, and not just other users. First of all, I want to complain about being forced to post in a community. I find it ironic that I pay you for a service, yet when I have a problem I have to ask people who don't even work for you for a solution. No, I don't expect people to be available 24/7, after all, it's a music service, not a matter of life and death. But I do expect an easy way to contact you via email or webform if you're closed for the day or after hours. Second, I find it very ironic as well that you've been collecting money off of me for months but when I want to post a question here, finally you get around to verifying my email address. You've been sending me receipts, complaining when my card didn't have sufficient funds using my email address all this time, and now, you want to verify...
The reason I came here tonight is that songs keep disappearing from my like list and from my playlists. I know what the problem is, I just don't like the way you handle it. You purchase licenses to certain songs, albums, artists and labels for a specified period of time. Those licenses expire, and the song(s) in question are no longer available. Hence, you cannot legally allow them to remain on your service until those licenses are renewed. What I would suggest is you leave those songs on my lists and gray them out, or list them as unavailable. That way I know what songs are no longer available, and I can look for an alternate version which may still be available. That's the way Google and Amazon Music both handle the problem and that is my suggestion for you as well. Don't just remove music from my lists without letting me know. Tonight I'm going through my playlists wondering why songs have been removed but still in my liked list then it dawns on my what happened. Now, I have to go through all my playlists to see what songs are still there and what have been removed. It would be much easier to maintain my playlists if you would leave them in my list but gray them out as unavailable. And for heaven's sake, remember who keeps the lights on- your premium customers. So at least give us a way to contact you without having to come to the community. Thank you!
Solved! Go to Solution.
Hi there @misled196,
thanks for reaching out to the community !
I would like to start off by saying that Spotify offers both solutions on our Community and via contact with customer support.
Most of the articles on the Support page include instructions on how users can get in touch with Spotify's support team.
Regarding your following sentence:
"What I would suggest is you leave those songs on my lists and gray them out, or list them as unavailable." - This is actually already implemented on the Spotify desktop app.
You can visit the Settings menu at the upper right corner of the app, scroll down to Display Options and enable Show unavailable songs in playlists.
This way you'll be able to see tracks in your playlists as grayed out if they become unavailable in your country.
If you've been asked to verify your email address when posting to the Community this might be related to a security measure when verifying your Community account, not your Spotify account itself which is expected in such cases.
Hope this shed some light.
Let me know if there's something else i can assist you with 🙂