Issue with disliking songs in Discover weekly and release radar

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Issue with disliking songs in Discover weekly and release radar

siegebreacker
Newbie

 

Plan

Premium

Country

Germany

 

Device

Samsung galaxy note 9 and laptop 

Operating System 

Android 10, Windows 10

 

My Question or Issue

When I dislike a song on the desktop app, it is disliked on my laptop but on my phone it is visually not disliked, i just can't play it. The same goes at first for when I dislike a song on my phone. It is not visually indicated on my desktop app. After I restarted Spotify on my desktop, the song was disliked. I also tried to refresh the playlist on my desktop app by switching playlists, but that did not work. It is only a minor issue, but still annoying. 

1 Reply

Mihail
Moderator
Moderator

Hey @siegebreacker,

 

Thanks for reaching out to the Community.

 

When you dislike a song in your Release Radar or Discover Weekly playlists, it should appear greyed out and be unplayable. If that's not the case, we recommend you log out everywhere and run a clean reinstall on all your devices, this involves deleting the cache files of the app and will force a account wide resynchronization of your info. You can have a look at this guide for the steps relevant to each device.

 

If that doesn't fix things, please attach a couple of screenshots of how a disliked song from those playlists appears at your end on both your phone and PC. We'll be happy to take a closer look.

 

Hope this helps. Keep us posted on how it goes. 

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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