Library not syncing across devices

[verist]

Plan

Premium

Country

UK

Device

(iPhone 14 pro, iPad pro, Windows laptop)

Operating System

(iOS 18, iPados18, Windows 11)

My Question or Issue

My library is not syncing across all devices. I listen on my phone most often so any new additions typically come from there, but my libraries on my ipad and my laptop are not updated. I have logged out of each multiple times and this does not work, checked for updates etc. I deleted and redownloaded the apps on both devices, it eventually ended up working on my laptop but not my ipad. I can't really delete and redownload the app on my laptop every time I want my library to update! The web player works fine, just not the apps other than my iphone.

[Amay · Accepted solution]

Hey @verist, welcome to the Spotify Community! 🎵

I see you have already tried re-installing the app and confirmed that this happens only on apps besides the mobile app. I would still recommend a clean-install using this guide.

Moreover, disable any Ad-Blocker/DNS/VPN service if active, or add Spotify to the exclusions list.

Let me know how that goes. 🙂

[verist]

I never even considered my VPN but I thank that's the cause, thank you!

[MattH42]

Not running a VPN, tried a reinstall and Windows App is still not syncing. It is over a month out of date.

Windows browser version (Chrome) is fine with 230 liked songs,

Android App is fine with 230 liked songs
Windows App is not fine, with 222 songs, last updated 28th May, over a month out of date.

Tried a reinstall and relog / clear app data, which hasn't changed what the app shows.

[MattH42]

Windows App:

Windows Browser and every other device:

[OscarDC]

Hey @MattH42,

Thank you for reaching out to the Community and welcome.

Jumping in to suggest some extra steps. If you installed the app from the official website, would you mind checking if installing the version available in the Microsoft store (or vice versa) makes any difference?

Also, since this seems to be affecting the desktop app only, could you check if the issue persists by disabling/enabling hardware acceleration? You can do this by clicking the 3-dot menu at the top left of the app and selecting: Help > Troubleshooting > Enable/Disable hardware acceleration

Lastly, we'd recommend logging out and back in twice to force the sync between your account and your device.

Hope this helps. Let us know how it goes.