Liked songs and latest searches gone

Liked songs and latest searches gone

Mirec0102

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Hello, my lists of latest searches and liked songs are gone. Please fix it, otherwise I will cancel my premium subscription. Thanks very much!

Reply
5 Replies

Billy-J

Hey @Mirec0102, thanks for reaching out to the Community!

 

Could you try a clean reinstall of the app on the device you use? After you do that, check to see if your albums appear again.

 

If you still can't see the Liked Songs, check if they appear correctly on a different device, e.g. on the desktop app and on the web player as well. 

 

Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Mirec0102

Hi, this problem occurs on my PC with Win 10. I have already tried to reinstall, but no effect. I have app also on Android smartphone and everything is functioning normal on it...

Enrik01

Multiple people, me including have this problem. Looks like lastest update did this

Mirec0102

At least 2 latest updates did this. The last removed all liked songs and the one before removed all latest searches

Billy-J

Hey all,

 

Thanks for performing all of those troubleshooting steps.

 

This is an Ongoing Issue that Spotify is investigating, which you can find more information about here. On that page, there will be a status update of the next steps to take and information to provide. Please add your +VOTE, as this will help with the investigation. Additionally, subscribe to the thread by selecting the 3 dots at the top right hand corner.

 

Hopefully this gets fixed soon! Let me know if you need anything else in the meantime.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts