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Liked songs disappear

Liked songs disappear

Plan

Premium

Country

Sweden

 

Device

iPhone SE, iPhone 6

Operating System

Always the newest 

 

My Question or Issue

I have had this problem over a longer period for years. Songs that I have been sure that I’ve liked to my Library have disappeared. At this time iI believed that it was me who accidentally pressed dislike, however today i found ‘proof’. 
As I went to my song history to find a song, I noticed that some of the songs weren’t liked anymore. However, they all stood under the playlist My Library in history. When I then checked, about 3/10 songs were gone. 
For information I have about 3800 liked song who have been downloaded if that would affect anything. 

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Reply
3 Replies

Hi there @EllieGG,

 

Thank you for reaching out to the Community. We'd like to take a closer look into this.

 

Can you let us know if this occurs if you're liking songs from a different device or different devices?

We'll keep an eye out for your reply.


Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

Hi, 

I have played Spotify mostly from a Iphone 6, Iphone SE, Lenovo(Windows) computer. No matter from which device I’ve liked the song, it has still been prone to disapear. 

Hi @EllieGG,

 

Thank you for keeping in touch. 

 

One of the reasons for this could be because some songs get re-uploaded from the artists with a new version. In these cases you'd need to re-add the songs to your Liked songs.

 

If this happens to a lot of songs, we'd recommend logging in on your Account page and going to ''Apps'' in the menu on the left side. 

 

There you can see all third party apps that are connected to your account and we'd recommend that you "Remove Access" for the apps that you don't recognize.

 

It's also a good idea to clear your cache with the steps here.

 

Let us know if you have any questions.

 

MafeGModerator
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