Lost podcast progress

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Lost podcast progress

n0rm
Regular

Plan

Premium

Country

USA

Devices

iPhone 8, Samsung Galaxy S8, MacBook Pro

Operating System

iOS 12.3, Android 9.0, macOS 10.14

 

My Question or Issue

Pausing a podcast for more than a few minutes before resuming causes the progress to be lost and the podcast to start over. Podcasts tend to be long and episodic in nature and losing progress is an impediment to listening with Spotify. This issue has been in Spotify since podcasts were introduced to the platform. 

26 Replies

Novy
Moderator
Moderator

Hi @n0rm

 

Thanks for this info! 

 

If possible, could you ask a friend or a family member to log into their account using any of your devices to see if they can replicate this issue? 

 

It would also be helpful to know if you notice anything new when using a different internet connection. 

 

Let us know how it goes. 

NovyModerator
 
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

Naam9
Casual Listener

I'm sure all the other members that have reported the same issue are perfectly subscribing to “family member with different internet connection”. Again, we understand Q.A’s job but now it is time to file a bug. It's have been 2 years since my last message and this thread is older than that. I don't feel like continuing paying  Spotify if users continue being mocked like that.

 

Thanks.

Novy
Moderator
Moderator

Hey @Naam9

 

Thanks for your reply. 

 

We're sorry to hear that you feel like this. Keep in mind that we haven't been able to replicate this issue from our end and this is the reason why we ask you to try different troubleshooting steps. This helps us get to the root cause. 

 

We'd also recommend making sure that there are no cache clearing apps on your device, as this could cause issues with Spotify. 

 

Keep us posted.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

geonnave
Newbie
I confirm that this still happens on my Android 10 device. I can't believe such a basic feature is not receiving due attention from the company.

Xenia
Moderator
Moderator

Hello @geonnave

 

Thank you for reaching out. We're here for you and will help you further.

 

Could you try to reinstall the app - you can find the steps here.

 

Could you also let us know what version you have of Spotify after the re installation if the issue still persists.

 

Hope this helps. We're looking forward to your reply.

 

Cheers! 

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen

n0rm
Regular

I think we are all quite certain this does not fix the issue. It happens across all platforms regardless of Spotify version.

Mario
Moderator
Moderator

Hey there @n0rm and @Naam9

 

Thank you for reaching out to us. We'd be glad to help you further with this.

 

In this case we would recommend you to perform a clean reinstall (more thorough than a regular one) - you find the steps here.

 

Would you mind letting us know the devices you experienced this with and their operating system?

 

Let us know how everything went. We're always one reply away 🙂

 

Cheers!

MarioModerator
Help others find this answer and click "Accept as Solution".
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Naam9
Casual Listener
Hello, I think you guys should stop asking people to do the same thing over and over and get to start fixing the issue. It has been reported as a cross platform issue. It has nothing to do with the device on which it is installed. Web, mobile, desktop, it doesn't matter. Podcasts progress are not saved accross the board.
The solution here is to fill and RFE and let engineering implement it.

Thanks,

bbbbbbbbb3
Casual Listener

still happening. very annoying. 

Novy
Moderator
Moderator

Hey there @bbbbbbbbb3

 

Thanks for reaching out about this in the Community.

 

Would you mind letting us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing trouble. 

 

If this doesn't do the trick, could you send over your device's make, model, exact OS version and the Spotify version you're currently running?

 

We'll keep an eye out for your reply.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

bbbbbbbbb3
Casual Listener

I have not. Do you want me to clean reinstall on all devices?

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for getting back to us

 

@n0rm, apologies for the delayed response. Could you let us know the current OS versions running on your devices? Also, could you send over a screenshot where we can take a better look at what's happening?

 

@bbbbbbbbb3, yes, it would be helpful to know if it makes any difference. Keep in mind that this can clear any cache that could be causing trouble. 

 

Keep us posted. 

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

n0rm
Regular

The issue is that podcast play progress is not kept across devices. If I play the podcast on my desktop, pause it, then come back to that podcast later on another device, the time where i left off is not kept. I cannot show this in a screenshot. Please review this thread as I have posted past OS and device versions also.

 

MacOS 11.2.3

WIndows 10 Build 19042

iOS 14.4.1

Android 11

n0rm
Regular

Please see my post here from 2020-09-16 where I was asked to do this and received no support or response after doing so. Please fix this issue and please stop asking us to try the same steps over and over.

 

https://community.spotify.com/t5/Your-Library/Lost-podcast-progress/m-p/5036851/highlight/true#M8062

n0rm
Regular

Please see my original post for older platforms and OS versions I was experiencing this on when I first made the post. Currently using the following devices and OS versions with the latest Spotify update applied:

 

MacBook Pro 15 2018, MacOS Catalina 10.15.6

iPhone XS, iOS 13.7

 

This issue has been happening for me consistently since Spotify added podcasts to the platform. I have uninstalled and reinstalled on both devices, I'll report back the first time I notice the issue again.

n0rm
Regular

After uninstalling Spotify from my MacBook and reinstalling, a podcast which I listened to last night and showed as such on my phone app is now showing as not having been played in the desktop app. Please advise.

Naam9
Casual Listener
+1 to what n0rm said

Naam9
Casual Listener
Same issue on last iPhones, I don't think it is platform dependent but just a lack of any tracking capabilities there.

Trudesign
Visitor

Similar/same issue, but I also notice now that the iOS app (iphone Xs+, iOS13) does not retain position when switching between devices.

 

AKA I listened to 1.5 hours of a podcast on my Echo, then when getting in my car, it started the podcast from the beginning. Same happens when going from desktop app to phone. 

 

Premium with all Spotify Connect stuff set up

 

pogoist
Newbie

Same here without switching devices.
iPhone 11 Pro - iOS 13.2

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