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Hey there @Cuartze,
Thanks for reaching out about this here in the Community.
You mentioned that you already tried logging out from your account and logging back in, but we recommend that you try that again, this time, twice in a row. This will trigger a sync between your account and device.
If this doesn't do the trick, would you mind sending us some screenshots of what you're seeing on your end? You can attach them to your next response by using the Insert image option in the post editor. Make sure not to send any private info.
We'll be on the lookout for your reply.
Hi,
I attempted the log in solution suggested several attempts as well as the clean uninstall/reinstalls but to no avail and there is still a desync occurring.
For example this podcast of "The Daily" as seen below is available on "The daily"'s page (pic 1) but not on my mobile app's "What's New" page (pic 2). It is also not visible on the "New Episode" section on desktop (pic 3).
Additionally, the episode of "Affaires Etrangères" (the purple/pink podcast, fourth from left) is still visible on my desktop despite having unfollowed it several months ago.
This desync has been happening over several days and although any new episode will eventually become visible on the "what's new" screen it will be delayed by nearly a whole day.
It does appear to be desync but having uninstalled several times I cannot think what else I can do.
Thanks in advance.
I have had the same issue across all podcasts I follow. For past 3 days have gone into each podcast to get new ones as none are show on the What's new bell when released, some show up 1-2 days later and I think some have still not shown up
Hey folks,
Thanks for sending us this info.
@Cuartze, we tried to replicate this with the same podcast you mentioned, but it worked fine on our end. In this case, could you let us know the exact make/model, operating system and Spotify version of your devices where you're experiencing this? Also, does this happen with every podcast you follow?
@Slim8, could you send us the URIs of the podcasts you're experiencing this with? Also, could you let us know the exact make/model, operating system and Spotify version of your devices? Lastly, sending us a screenshot of what you're seeing on your end would come in handy. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.
We'll be on the lookout for more reports about this so we can pass it to the right team to be looked into. In the meanwhile, we suggest that you make sure to keep the app updated.
Keep us posted.
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