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My likes keep disappearing from songs, randomly

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My likes keep disappearing from songs, randomly

Casual Listener

Plan

Premium

Country

Hungary

Device

Android 9 phone, desktop PC

Operating System

Android, Windows 10

 

My Question or Issue

My likes keep disappearing from songs, randomly. It's something like if i like new songs, older likes removed. Are the number of likes are limited?

9 Replies
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Re: My likes keep disappearing from songs, randomly

Rock Star 23
Rock Star 23

Hey @disconnect86, thanks for reaching out to the Community!

 

Let's see what's going on.
Could you try a thorough clean reinstall of the app following these steps? If that doesn't help, can you let me know if this happens on a different device, or the Web Player?

 

Lastly, how many songs do you have on your account in total? I'll check to see if it's exceeding the limit.

 

Keep me posted!

Billy-JRock Star 23
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Re: My likes keep disappearing from songs, randomly

Casual Listener
I have 2640 songs liked currently, according to liked songs playlist.
As i wrote it happens on pc web player too, as this is some DB level thing
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Re: My likes keep disappearing from songs, randomly

Rock Star 23
Rock Star 23

Hey @disconnect86.

 

Thanks for the info!

Are the tracks which are removed from the Liked Songs still playable in the app or do they disappear completely? This could simply be content removed from the platform.

 

If that's the case you should be visible when “show unplayable tracks” is switched on.

 

Keep me posted!

Billy-JRock Star 23
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Re: My likes keep disappearing from songs, randomly

Casual Listener

as i wrote, likes disappear, not the songs. I see that my favourite songs are not liked when i playing, while i liked them.

 

Also there is a bug, when i tap the empty heart icon to like, but it isn't changes, but always writes "added to liked songs" but i don't know that i liked it, or just unliked the previously liked song.

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Re: My likes keep disappearing from songs, randomly

Rock Star 23
Rock Star 23

Hey @disconnect86,

 

It seems like based on what you're saying that this is happening on multiple devices.

 

In this case, I'd recommend creating a new account and moving all of your favorite music to the new one. This Spotify Answer has steps on how to do this to make sure the process is easy and smooth.

 

I hope this helps, and I'll be here should you have any more questions! 

Billy-JRock Star 23
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Re: My likes keep disappearing from songs, randomly

Casual Listener

To work around the problem, which will happen again with the new account? No thanks.

 

This should be fixed, or at least make the like limit numbers available

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Re: My likes keep disappearing from songs, randomly

Rock Star 23
Rock Star 23

Hey @disconnect86,

 

Creating another account will help confirm if the issue is with the original account itself or relates to the saved content. This would, in turn, suggest the best way to proceed and find a solution.

 

Let me know what happens after you create the account and follow the steps provided in my last reply.

 

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: My likes keep disappearing from songs, randomly

Newbie

This happens to me too, both on my phone and on my laptop. I will search for a song I know I have liked and it won't be in my liked songs, when I know for sure I have liked it and not unliked it. It seems to be happening more frequently recently. I raised it with Spotify a while ago and they brushed me off.  Very annoying. It definitely seems like a bug to me.

 

I'm on 2887 liked songs but this has been happening for ages, so when I had fewer liked songs.

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Re: My likes keep disappearing from songs, randomly

Moderator
Moderator

Hey there @Smudgest,

 

Thanks for reaching out to us and welcome to the Community 🙂

 

It's a good idea to give these steps a go. That way you can make sure the app is up-to-date and the cache is not leading to any issues.

 

If that doesn't help, we'd suggest you try with another account. That way we can check if it's an account-related issue. Does the issue persists?

 

If it doesn't, we'd suggest you check these steps a and create a new account. Here there are also steps on how to transfer the music. When you want to transfer the liked songs you can check out the steps below:

 

Mark first song > Scroll to the end> Press Ctrl+shift> Click last song

 

Keep us in the loop! If you have questions, we are here for you.

 

 

 

 

 

VerModerator
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