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New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

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New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

user-removed
Not applicable

Plan

Premium

Country

US

Device

iPhone XR

Operating System

iOS 13.4.1

Spotify Version

8.5.52.935

 

My Question or Issue

It appears that the update to the New Spotify Homescreen redesign that was rolled out about a month ago is not working on my phone.  Attached is a screenshot of my homescreen.  At the top of my homescreen I see "Recently played" playlist instead of the new "Good afternoon/evening" playlist.  Does anyone know what I need to do to activate the "Good afternoon" playlist? Following are some of the things I have already tried:  uninstalling the app, restarting the phone, and deleting the Spotify cache.

 

Homescreen.jpg
6 Replies
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Re: New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

Regular
Same for me, on all devices missing. My wife and daughters have it since March or so and I‘m still waiting. Tried a couple of solutions but nothing. Who can help?
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Re: New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

Moderator
Moderator

Hey there folks,

 

Thanks for reaching out about this.

 

Because the new Library layout is being slowly rolled out to all users, your app might appear different than that of a friend or family member. 

 

Nevertheless here are some basic troubleshooting steps that might sound simple, but often overlooked:

  • Log out everywhere - doing this will make sure that your account is properly synced with the servers
  • Perform a clean reinstall of the app on all of your devices in order to avoid any issues caused by broken cache - check out this article for a step by step guide.
  • Make sure Offline Mode and Private Session are disabled
  • Disable your VPN.

@dynAdZ, could you tell us if you've tried the above mentioned troubleshooting and if you've had any luck so far.

 

We'll be on the lookout for your replies. Don't hesitate to reach out again if you have more questions.

 

Have a great day!

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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Re: New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

Regular

Hi Alex,

thanks for your reply and your suggestions in order to get this solved. 

I can confirm I already performed the steps you suggested earlier but did it again just now without any success. None of my apps show the new home screen elements. However, when I log in with another user, e.g. the Spotify user of my 5yr old daughter, it will immediately show up. On the same device, same app. When I log out and back in with my own user, the items are missing.

So this might be an issue of something which is related to my user.

Thanks for your continuois efforts.

 

PS: What I forgot to mention earlier is, that I already had these elements weeks before the official announcement of the change was released. But after the official rollout started, it went away.

 

(Screenshot attached)

IMG_0055.PNG
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Re: New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

Moderator
Moderator

Hi @dynAdZ,


Thanks for the quick reply.

 

From what you've told us, it appears that your account was most likely part of a test group before the new feature was officially rolled out to the majority of the market, hence you we're able to see the new elements in the Library.

 

In this situation we'd suggest you try and create a new account and check out if you can see the new recommendations playlists there. If that's the case you can follow this guide on how to transfer your music over to the new account. 

 

Otherwise you can wait until your account gets the new Library experience as well. However, we cannot say when exactly this will happen since new features like this might take up to a few months to be implemented on all accounts in a given region.

 

Hope you find this info useful. Give us a shout if you have more questions.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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Re: New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

Regular
I see, thanks for the hint. Before I will go ahead and delete the user, maybe you can investigate if my user indeed is part of any non-productive group and just remove it from there, this would be good. I have my user for many many years, maybe something like 11 or 12 years and don't want to delete it. I have a 9 months premium family membership with my whole family inside the account, the hazzle of deleting the entire thing, transferring music, playlists, users and the remaining subscription months (if this is even possible) might just be overkill.
Maybe give this to some technical department and they might be able to see if my user is in any special group and if yes, they can just make it a "normal" user if this is possible.
Thanks in advance!
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Re: New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

Moderator
Moderator

Hi again @dynAdZ,

 

Thanks for your reply.

 

We understand that creating a new account and transferring all of your data is a big inconvenience, especially if your account is the Manager account of a Premium Family. Unfortunately there's no way to remove accounts from those test groups manually. 

 

So for now we'd advise you to use the recommendations from your Release Radar and Daily Mixes. In one of the next app updates your account might get the new Layout including the Good Afternoon playlist, however we cannot say when this will happen with certainty.

 

Let us know if you have any further questions.

 

 

 

 

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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