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New downloads stuck on waiting to download

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New downloads stuck on waiting to download

Chillychese
Casual Listener

Plan

Premium

Country

USA

Device

Samsung Galaxy 9

Operating System

IDK

My Question or Issue

I have over 9k songs downloaded, I was in the process of downloading more when I noticed that all of the new songs I tried to download are stuck on waiting to download.  If I delete an old download a new one will download. From what I've read the 10k song limit is gone and I'm not even at 10k. Any help would be appreciated. 

 

3 Replies

Re: New downloads stuck on waiting to download

Nico
Community Legend

Hey @Chillychese! Welcome to the Spotify Community. ^^

 

That's odd.

Does your phone have enough space in order to save the songs?

 

Let me know how it goes! ^^

Peace

Re: New downloads stuck on waiting to download

Chillychese
Casual Listener

I have plenty of storage left and I've tried to delete and reinstall  

Screenshot_20210115-143514_Spotify.jpg

Re: New downloads stuck on waiting to download

Mihail
Moderator
Moderator

Hey @Chillychese,

 

Thanks for getting back to us.

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve download issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

 

If that doesn't do the trick, could you try downloading the songs over a different internet network and check if the issues comes up there as well? If it works with another connection, it's best to contact the service provider of the original network for more information. 

 

Keep us posted! We'll be happy to lend a hand if you need more help. 

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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