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Mac OS Big Sur
My Question or Issue
This has been a running issue for 2 years that I have put aside for a while. So on my mac it says that all of my playlists are empty when on my phone they are how there supposed to be. And no songs are working on my mac when on my phone everything works fine. So I'm not sure what the problem is I have tried reinstalling using the method Spotify has provided but still nothing. Hopefully there is a solution?
Solved! Go to Solution.
Hi there @LEGENDARYPOOB12,
Welcome to the Community 🙂
We'd first recommend giving these steps a try, as they can be very useful to clear any hosts file that might be causing the issue.
You can also try disabling hardware acceleration - you can find this by clicking Spotify on the menu bar - to see if this helps.
If these don't do the trick, would you mind letting us know if this was the method that you used to reinstall the app?
Keep us posted. We'll be on the lookout for your reply.
Thanks for getting back to us.
We appreciate the troubleshooting you've done so far, this helps us narrow down the possible causes for this issue. Just to make sure we're on the same page- the other accounts you've tried it with also appear empty, right? Could you attach to your next response also a screenshot of an affected playlist, so we know how it looks at your end? One more thing- did the playlists start appearing like this after a specific events( update of the app/ Mac OS/ installation of new hardware or software)?
It's also a good idea to check your hosts file for Spotify entries and delete any you find. You can follow these steps:
Hope this helps. Keep us posted on how it goes.
My Spotify all works good now. I brought the hosts file out again and deleted the code I didn't need, and replaced the original hosts file with the edited one, and everything now works perfectly.
Thanks guys 😁👍