Not able to download new songs

Reply

Not able to download new songs

itsyoungar
Casual Listener

Plan

Premium

Country

United states

Device

Galaxy 10plus

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I cant download any new albums or Playlist. I just keep getting the Waiting to download message on everything I try to download. Why is this? I attached all my memory from my phone and my spotify premium memory as well.

 

Screenshot_20201003-170351_Device care.jpg

Screenshot_20201003-170335_Spotify.jpg

3 Replies

itsyoungar
Casual Listener
I Uninstalled and reinstalled the app and still have the same issue. Can anyone help?

itsyoungar
Casual Listener
Nothing yet?

Alex
Moderator
Moderator

Hi there @itsyoungar,

 

Thanks for reaching out about this in the Community!

 

Apologies for the delayed response, we've just come across this thread.

 

Could you try to perform a clean reinstall of the app. This involves deleting the app cache and it's a bit different than just deleting and re-downloading the app. You can check out the device specific steps here.

 

If that doesn't make a difference, could you try changing the default download location, following the instructions from this support article.

 

Let us know how it goes.

AlexModerator
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