Only the web player affects home hub shortcuts

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Only the web player affects home hub shortcuts

AeroZ
Composer

Plan

Premium

 

Device

iPhone 11, Macbook Pro, PC

Operating System

iOS 14.5, macOS 10.15.7, Windows 10

 

My Question or Issue

After receiving the home hub update in the beginning of April I had only 2 shortcuts instead of 6 and the shortcuts never changed or updated.

 

IMG_1653.PNG

 

No matter how much music I listened to I continued to have 2 static shortcuts. That was until I listened to music using the web player. Right after that I received the other 4 shortcuts and had 6 like I was supposed to.

 

IMG_1677.PNG

 

Now the problem is that the shortcuts only change and update if I listen to music using the web player. Listening on either of my computers (mac and PC) or mobile (iPhone) doesn't affect the shortcuts at all.

 

I've done the usual troubleshooting steps multiple times, like clean install etc but the issue seems to be unfixable from my side.

 

Spotify versions:

Win: 1.1.59.710.g134abcca-a

Mac: 1.1.59.697.g3af4df50-a

iOS: 8.6.28.159

 

So I'm wondering if I'm one of the few having this issue or are there other people out there having the same issue?

8 Replies

Alex
Moderator
Moderator

Hey @AeroZ,

 

Thanks for the post.

 

Can you check if Spotify is granted all permissions on your phone?

 

This will help us look into this further.

 

Cheers.

AlexModerator
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AeroZ
Composer

Hello.

 

Which permissions exactly do you have in mind?

Alex
Moderator
Moderator

Hey @AeroZ,

 

Thanks for the reply.

 

If you go into app settings on your phone, you should see a section which allows some apps to access the internet, your storage, microphone etc. Disabling those Permissions for Spotify can cause issues with the synchronization of the app with the server and prevent your account from updating and gathering information in real-time.

 

 

AlexModerator
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Briantheodor
Casual Listener

I have det same problem. When I listen through the app iPhone or MacBook the shortcuts never changed, they've been the same for over a month... but today I listened through the web player, and now they've finally changed. 

spiffydean
Music Fan

I can also confirm that my shortcuts only update if I listen via the web player or Spotify Connect. Really frustrating as most of my listening is directly from my phone. All of my permissions are active as well. I’m on an iPhone 12 Pro Max. 

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for your replies. 

 

We've reported this to the team in charge and they're looking into it. Although we can't commit to a specific timeline for a fix, we'd recommend always keeping your app up to date

 

If anything else comes up, don't hesitate to let us know. 

 

Cheers.

NovyModerator
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spiffydean
Music Fan
I can confirm that all permissions are enabled on my iPhone. Still will only update via Web Player or Spotify Connect via my Sonos.

AeroZ
Composer
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