Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
One of playlists disappeared from my list without me deleting it but anyone following can still access it. If they share a link with me i can also access the playlist and when i do get in I get all the usual options but it acts as though I'm offline. I tried to delete from there to recover but it doesn't respond or download it but it does the same thing. It's a core playlist of mine with 2 days worth of music so any help with recovery is appreciated.
Solved! Go to Solution.
Thanks for reaching out to the Community.
When you right-click on a song and choose to add it to a playlist, does the one in question appear? This seems like a situation where you might be logged in to an account different than the playlist owner. We recommend that you go through the steps here, just to be sure.
If that doesn't fix thing, it's a good idea to log out everywhere and run a clean reinstall on all your devices, this involves deleting the cache files of the app and will force an account wide resynchronization of your info. You can have a look at this guide for the steps relevant to each device.
If the issue persists, we'd appreciate a link to the playlist in question, as well as a couple of screenshots of how it appears at your end.
Hope this helps. Keep us posted.