Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Playlists disappeared on phone

Playlists disappeared on phone

Plan

Free/Premium   Premium

Country. UK

 

Device. Samsung A10

 

Operating System. Android

 

 

My Question or Issue

I recently updated the software on my Samsung A10 phone.  Since then my playlists have disappeared from the phone only  (NOT my ipad or desktop accounts).

 

Cannot play anything on my phone.

 

Everything I try to play (searches, 'Made for You')  brings up the same message:  'This playlist is empty. Go to your Home find playlists just for you.'

 

I have tried uninstalling and re-installing Spotify and turning my phone on and off a few times.

Help please.

Reply
1 Reply

Hi @wighatter,

 

Thanks for reaching out about this in the Community.

 

We're currently investigating a similar issue here that could be related to the one you mention. Feel free to add your +Vote and subscribe to it. 

 

Remember that any updates will be posted there (if necessary, you can add info to the thread, such as the troubleshooting steps you've followed so far).

 

Lastly, don't forget the Community is here in case anything else comes up.

 

Cheers!

AndresMModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

Suggested posts