Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Randomly switches song playing to songs on playlist that I didn't add and can't delete

Randomly switches song playing to songs on playlist that I didn't add and can't delete

Plan

Premium

Country

USA

Device

Samsung Galaxy 10

Operating System

Android

 

My Question or Issue

I have 2 issues that have been around for several weeks now and seem to be related.  A few weeks ago my app started to randomly switch songs in mid-song to songs I have never heard before.  Those songs are now in a playlist with no name that I can't delete.  When it first happened I logged out of all devices and changed my password but it continued to happen.  So now I have 2 playlists on my home page that I can't delete with no names and it continues to randomly switch songs to it while I am listening to music.
I am at a complete lose.  I have removed the app from my phone but it hasn't changed anything.  Any help would be appreciated.

 

Reply
1 Reply

Hi there @Lateknightgamer,

 

Thank you for reaching out to the Community. 

 

In this case we suggest that you follow all of the steps that's provided in this article to make sure there's no unauthorized activity on your account.

 

We also recommend that you head over to this article that provides you information on how you can protect your account.

 

Let us know how everything works after you've followed the steps above.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts