Downloaded songs will not play when offline

[Zulz]

Hi Spotify Community, 

I have tried this many times and it still doesn’t work. Even today, I had the playlist (liked songs) downloaded and it even showed up on the download section in my library. My data had expired so I tried going to the liked songs playlist in downloads but it would tell me to turn off smart shuffle. When I click turn off it would just go out of the playlist back to my library. What’s the point of downloading songs when u cannot listen to them offline. Maybe this is the problem for only liked songs playlist I’m not sure but it’s still a playlist I would like to listen to offline.

So again I repeat the question by @Sievers why am I being charged for a service that cannot offer what it promises

[Maria]

Hey @Zulz,

Thanks for reaching out on the Community!

We're aware of a few reasons why downloaded songs may not play offline. You can check the following points which might help in your case:

• The use of cache clearing apps/settings - these could interfere with the app's normal functions.
• Storage issues - your device needs to have at least 1GB of free storage in order for Spotify to function correctly.
• SD card issues - if you're using one, make sure to check out this FAQ.
• Outdated app - not running the latest app version available can also cause performance issues. Check how to update the app in this Support article.
• Having more than 5 devices with downloaded music - you can remove older devices by following the steps you'll find in this Support article.
• Not going online at least once in 30 days - your downloads might be removed because of this.
• The content being removed from Spotify - the downloads will also be removed.

Hope this helps! Cheers.