Recently Played Artist NOT updating

[Ashlizz]

It’s been a week and my “Recently Played Artist” list hasn’t updated. I listen to a ton of music. All social settings, set accordingly. Deleted app, logged out, restarted and so on. Nothing. Anyone else having this problem or have a solution? 

Plan

Premium

USA

Device

(iPhone 8 Plus. 

ISO 10

My Question or Issue

[gigamike]

Yes, myself, family account members and 3 friends (all premium) have had the same issue across all platforms. I did the same too, logged out, deleted and reinstalled the apps (iOS, Android 10, Windows 10, Mac OS Mojave). I listen to a ton of music and my recently played artists have not updated for 8 days now.

[verlin_benge]

I've been having this issue and managed to fix it. Unfortunately I don't know what actually fixed it, but here's what I did (in order). It was most likely either 6 or 7, I'd suggest starting there save time but I'm including 1 - 5 incase it's a combination of one of them with 6 and/or 7:

1) fiddling with the settings for a few days. Turning off the "share my listening activity" and "show my recently played artists" and "private session", listening to some albums, then turning it back on.

2) logged out of everything - my phone, tablet, desktop app and web browser.

3) uninstalled and reinstalled app on my desktop.

4) played music on all my devices. Phone, Kindle, web browsers (firefox and microsoft edge), desktop app

5) tried another free account on all these devices and Recently Played Artists started updating again. Confirming it probably wasn't the device.

--------------------------------------------

- None of those things alone fixed it, so it's likely one of these 2:

6) I reset my password

7) I went to my account overview on the Spotify website, and on the left menu at the bottom of the list is a tab called "Apps" with a puzzle piece icon. It's all the Apps that I gave permission to access to my Spotify account.

- the app permissions I REMOVED were:

a) a 3rd party app called Swarm.fm that I used to use for more in depth new releases. I think it was this one because I removed it from my bookmark toolbar around the same time I started having issues. I don't know if that makes any sense, but it's one **bleep** of a coincidence if not.

b) Something about "allows the profile service to transcode images". I apoligize, I don't remember the actual name of it and I have no clue what it was.

- and the app permissions I KEPT were:

c) Spotify Advertising Cookie
d) Spotify Community
e) Spotify Mobile Web Player.

Voila, my Recently Played Artists began updating again. quicker Than before too (used to take up to 8 hours, now 10 minutes)

[verlin_benge]

I posted how I ended up fixing it. (apologies if you already got a notification for it, I'm not sure if you would if I didn't reply to you directly

[gigamike]

Hi and thanks for your reply. I have quite a few apps authorized but none in the past 6 months and since I work on APIs like Spotify's, I doubt that could be the reason but hard to say. Also, my friends and family had the problem starting the same day and we all use different platforms and I bet nobody has authorized the stuff I have. I did log out, uninstalled and reinstalled on all my devices and playing stuff now. I'll give it a few hours and see if it works.

[gigamike]

Ok the steps above didn't help (though I didn't give it a lot of time). I created a developer account and can see tracks being posted to the API endpoint so I think it's a UI issue and specifically a caching issue.

My (fairly well informed because of my job) is that there's content conflicts for certain user accounts at their CDN (Content Distribution Network) and don't update clients when that condition exists. I think normally a cache invalidation script would take care of this but it's not running. 

You were on the right track of logging out and deleting the client, I think doing that across your account could trigger an automatic cache invalidation so I'm going to keep working on that.

Recently played is not really important to me as I have only family followers but I notice **bleep** like this and it's been bugging me for days.

[user-removed]

I'm experiencing the same problem. My recently played artists have been frozen for almost 2 weeks.

[Ashlizz]

Ko Spotify confirmed it has to do with the cache. They are trying to fix it. I appreciate the input from everyone! 

[user-removed]

I'm not paying £9.99 for premium to put up with this nonsense. Get it fixed.

[MC882]

I’m having the same issue and I’ve tried everything. New password, off loaded app, deleted and reinstalled app, cleared cashe, removed apps within Spotify, and nothing is working. 

[gigamike]

I think clients on all platforms are borked. I can create a playlist but it won't show up in anywhere but the web player. All clients updated to the latest version.

[user-removed]

Yes, me too! I see there was a problem with this earlier in the year. I am a premium member and I've tried all the usual tricks but nothing changes on both my iPhone and MacBook.
I've done all the updates as they come along so I'm hoping that some bright spark in Spotify will sort it out, and soon... please!

[gigamike]

I saw all the platform clients had updates in the past 48 hours but the issue remains. Nothing in the UI updates.

[gigamike]

Myself and everyone on my family account is still having this problem. I opened a support ticket but it was immediately closed without explanation. Is anyone else still having this problem?

[mcbussa1]

I have been having this problem as well for quite some time as well and it was submitted to tech support a few weeks ago after I contacted customer service and is apparently still being 'reviewed' as of the other day

[Guido · Accepted solution]

Hey all,

Thanks for getting in touch!

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. Be sure to comment or subscribe in the topic to get notifications. We'll get this sorted as soon as possible.

Sorry for the inconvenience. Let us know if you have further questions.

Have a nice day!

[umjams]

Guido, thanks for commenting but unfortunately the link you provided to comment on this topic is somewhat of a joke at this point.  There is 13 pages of complaints with zero response from Spotify for several weeks.  This is an obvious issue and there has been nothing but crickets from this company.  MacOS 10.14.6, recently played does not update...iOS 13.3 updates fine, it even updates what is played on my Mac.

It's the small things that matter and this not being fixed matters, especially when paying family premium prices.

[Petya]

Hey @umjams,

Thanks for your feedback. We understand your concerns.

Please bear with us while the relevant teams are looking into this! We want to assure you this is being checked and as on as there's any news about it, we'll make sure to update all of you. We hope you stay with us in the meantime. 

Let us know if there's anything else Spotify-related we can lend you a helping hand with. If so, you can open another thread or jump into an existing one.

Have a good day!