Recently played artists not mine

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Recently played artists not mine

Visitor

Plan

Premium

Country

Brazil

 

Device

(Macbook Pro, Huawei mate 20)

 

Operating System

(macOS Mojave, Android 9 (Pie, customized with EMUI 9.1.0).)

 

Hi,

I am experiencing for a few months some strange activity in my account.

 

Some artists which I never listened to are being listed in my "Recently played" feed. 

I already changed my password, removed all third party application permissions and logged out from all devices and it still happening.

 

All these artists have a similar pattern: they are not mainstream, have just a few singles and belong to the Brazilian "sertanejo" genre.

 

erlancarvalho_0-1575555598322.png

 

When I click in the "Recently played" tab, these artists are not there.

erlancarvalho_1-1575556080817.png

 

Is it some AB test? A new kind of advertisement? 

Please, can someone explain to me were this activity come from? 

Is it a lack of security in my account?

 

2 Replies

Re: Recently played artists not mine

Gig Goer
Use the log out all devices feature on spotifys main page and change your password
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Re: Recently played artists not mine

Rock Star 9
Rock Star 9

Hi @erlancarvalho

 

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.

Then you can go to your account page and click SIGN OUT EVERYWHERE again. 

 

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

If the issue persists, you can reach out to Customer Support.

You can find the contact form here

 

I hope it helps!

Emilia_8Rock Star 9
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