SD Card keeps deleting

Reply
Highlighted

SD Card keeps deleting

Casual Listener

Plan

Premium

Country

Canada

Device

Fiio X5iii

Operating System

Android

 

My Question or Issue

I have a 256GB micro SD card in my player, and the songs I download offline keep disappearing from my device, and my storage keeps changing back to internal. I have tried formatting, deleting cache and uninstalling the app. This only seems to be happening on this device. Maybe my SD card is no good enough for the device or Spotify. What is the recommended speed for card on Spotify? I see others have had the same problem.

 

Thanks for the help!

5 Replies
Highlighted

Re: SD Card keeps deleting

Casual Listener
BUMP
Highlighted

Re: SD Card keeps deleting

Visitor
I've got almost the same problem but for me everytime i shut down my phone and then turn it on it seems all the songs in my libarary gets deleted and then i need to re-download them.
Would love to get an answer as well
Highlighted

Re: SD Card keeps deleting

Moderator
Moderator

Hey there @AnD @amanbigboyandy,

 

Thanks for posting about this here in the Community!

 

@GGGoose If you haven't already, we'd first recommend trying the following:

  • Enable permission for storage option for Spotify. This can be accessed by going to Settings > Apps > Spotify > Permissions > Storage.
  • Check that the Spotify app is set as an exception for any cache clearing apps
  • Perform a thorough reinstallation of the app with these steps

We'd also suggest taking a look at this Spotify Answer.

 

@amanbigboyandy - you mention this is happening only on your Fiio X5iii player running on Android.

 

Just to confirm, is this happening if you use a different SD card or after removing the card altogether?

 

Keep in mind that there's a similar issue that our tech teams are currently aware of and working on if your current OS version is Android 9.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
Highlighted

Re: SD Card keeps deleting

Casual Listener

So, the spotify app has permission to "modify or delete contents of your SD card, read the contents of your sd card." It does not have any changable permissions to clear cache, etc.

 

I have not tried any other SD cards, but I have seen this issue on the forums for a few months now and nothing works for me. I will see if another card will work.

 

Thanks!

Re: SD Card keeps deleting

Moderator
Moderator

Hey again @amanbigboyandy,

 

Thanks for keeping in touch!

 

Keep us in the loop if another SD card does the trick 🙂

 

However, if the issue persists, we'd recommend checking the Ongoing Issue linked above for more info.

 

Don't hesitate to give us a shout if there's anything else we can help with though!

 

Have a lovely day 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
SUGGESTED POSTS