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Search bug on Vodafone IT mobile network

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Re: Search bug

Regular

Hey Peter, 

 

I confirm that I've made:

CLEAN REINSTALL

REMOVED ALL OFFLINE DEVICES (I've just one).

 

About the info requested:

Spotify version: 8.4.95.785

Samsung Galaxy S8, android 8.0.0 (patch December 2018).

 

Please note that this issue happens only using data mobile (Vodafone IT is my operator), and never happened in WiFi.

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Re: Search bug

Gig Goer

It happens with moto g4 plus, moto x4, samsung s8 (Operating System Android M, Android P, Android O). I have vodafone IT too. It happens with the latest versions, but now i'm using an old version (8.4.62.490 from July 13, 2018) and everything is fine.

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Re: Search bug

Gig Goer

The search bug lasts for months now, could you please investigate and find a solution?

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Re: Search bug

Gig Goer

I repeat, the search bug is a serious problem here in Italy (look at the bad reviews on the Italian android play store). Are you doing something, are you investigating? We are paying for a service

Re: Search bug

Moderator
Moderator

Hey @gianlucadr and @ema333 

 

Thanks for getting back to us with that info.

 

@gianlucadr - can you also confirm that this only happens when using the Vodafone 4G network in Italy?

 

Once we have that info, we'll be able to look into it further.

 

Thanks! We'll be looking out for your reply.

PeterModerator
 
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Re: Search bug

Regular

Hello Peter, 

 

last weekend I've tried also to set 3G ONLY on my Samsung S8, but the problem is still present. So I suppose it depends on the Vodafone network in general (not only 4G).

 

I can confirm also that with the July version mentioned by @gianlucadr there's no problem at all.

 

 

Hope it can help you!

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Re: Search bug

Gig Goer

@Peter I confirm that it only happens with Vodafone data network, never a problem with wifi

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Re: Search bug - Status changed to: Need more info

Moderator
Moderator

Hey folks,

 

Thanks for reporting this to us. 

Could you provide us with the following info:

  • exact Spotify version
  • device + OS version
  • country + mobile network?

Once we have all this, we can pass it on to our tech team so that they can investigate this further.

 

Also, remember to click +VOTE to confirm that you are experiencing this issue.

 

Thanks!

PeterModerator
 
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If you appreciate my answer, maybe give me a Like.
 
Highlighted

Re: Search bug on Vodafone IT mobile network

Regular

Hi, you fund below the info needed:

 

Spotify version: 8.4.97.807

Device: Pixel 3 XL

OS: Android 9 "Pie" 

Country: Italy

Network: Vodafone IT 4G

 

Thanks

Best

L

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Re: Search bug on Vodafone IT mobile network - Status changed to: Under investigation

Moderator
Moderator

Hey folks,

 

Thanks for reporting this to us. We've made our tech team aware of this, who are looking into it.

Could you provide us with the following info:

  • exact Spotify version
  • device + OS version
  • country + mobile network?

Once we have all this, we can pass it on to our tech team so that they can investigate this further.

 

Also, remember to click +VOTE to confirm that you are experiencing this issue.

 

Thanks!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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