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Plan
Premium Family
Country
Italy
Device
moto g4 plus, moto x4, samsung s8
Operating System
Android M, Android P, Android O
Everytime we do a search while we are listening to some music appear the message "you are offline, try again". But the home page and the music streaming have no problem. To solve the problem we have to force close the app or switch off/on the data connection. It only happens with data connection (full 4g) not with wifi connection.
It's a common and serious bug here in Italy, you can check all the bad reviews in Italian Android play store. It could be related to vodafone network. We're waiting for a fix. Thanks.
Hey there @Armand - thanks for posting about this here in the Community!
Since you mention that this is happening to a different network connection than the one mentioned in this Ongoing Issue, we'd suggest starting a new thread in the relevant Help Board with all the relevant details. We'll be happy to lend a hand there.
Don't hesitate to give us a shout if there's anything else we can help with in 🙂
Hey all,
Thanks for staying with us on this.
As a heads-up, the original issue mentioned in the first post of this thread should be fixed now.
As far as the new reports are concerned, we haven't been able to reproduce them or collect enough info for further attempts.
With this in mind, if there's anything sounding like this issue which you'd wish to report, it'd be extremely useful if you'd open a new Help thread and let us know the details below:
We'll make sure to pass these on to our tech teams, thanks again!
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