Help Wizard

Step 1


Song previously available but suddenly “not playable”

Song previously available but suddenly “not playable”







(iPhone 13 Pro Max)

Operating System

(iOS 16.1.1)


My Question or Issue




I’m a daily user and subscriber to Spotify (premium). Music being essential to everyday life. Just love it! I’m always eager to expand my library and as of lately it got to my attention that a particular track was made unavailable here on Spotify, and so..


Here I am writing to you, customer support, in search of some help/ answer and luckily a solution to the problem.


The song “That’s the thing” by - Lewie Day - is one of my favorites, but now unavailable, sadly….. How do I get to play and enjoy this track like I used to before?


Thank you,

Thomas Parramore.

1 Reply

Hey @x3_6prv-8b16,

Thank you for reaching out to the Community!


This type of issue is usually related to the availability of the track on our platform. 
The content we have varies over time and between countries, depending on permissions from the artists and rights holders. 

We'd love to have all the music and podcasts in the world on our platform, and hopefully, that could be a reality someday.

Keep in mind that new content gets added every day, so if you can't find something right now, it may reappear soon.


Hope this helps. We're here for you if anything else comes up 🙂


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