Songs disappear from playlist

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Songs disappear from playlist

Ooizzis
Casual Listener

I'm on premium in the UK and this happens across all devices.

 

I find that songs can disappear from the playlists I create. It's happened quite a few times recently and I don't know why.

Help please!

 

 

5 Replies

Alex
Moderator
Moderator

Hey @Ooizzis,

 

Thanks for your post.

 

Could you give us a bit more detail about what's happening exactly?

 

Are songs disappearing from a certain playlist or from all? Also, is it only songs you've added recently or is it older songs as well.

 

We'll be on the lookout for your reply.

AlexModerator
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Ooizzis
Casual Listener
Hi Alex,
Yes, it seems to be a recent thing. I had 3 songs disappear off 2 separate
playlists in the last 3 months and I don’t recall that happening before.
I’ve been creating playlists for 5 years or so.
They are my two favourite playlists at the moment so I knew straight away
they were missing and what songs they were. If you need any other info let
me know.
Thanks
Nick



Eni
Moderator
Moderator

Hey @Ooizzis

 

Thanks for your reply. 

 

Just to confirm, are you able to re-add them to your playlists? 

 

Also, has this happened several times with the same songs?

 

If so, we'd recommend taking a look at this Spotify answer and following the steps you can find there. This will ensure that your account is secure and that you don't experience any of these inconveniences. 

 

If you have any questions, just let us know.

EniModerator
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Ooizzis
Casual Listener
Hi thanks yes I can re-add them to the playlist and it has happened with
one song several times.

So you think it’s a security issue on my account?

Eni
Moderator
Moderator

Hi @Ooizzis

 

Thanks for getting back to us and letting us know that.

 

That could be a reason that this is happening. 

 

In this case, we suggest that you follow the steps in the article we sent previously to secure your account or reach out to our support team (by following the steps there) so that they can assist you further.

 

Hope you find this info useful. Give us a shout in case you still need help.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp
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