Spotify Connect/Cast no longer working properly

[jamal01]

Plan

Free/Premium

Country

Canada

Device

Windows, Android, Alexa, Google

Operating System

Android 12, Windows 10, latest google, alexa firmware

My Question or Issue

Spotify connect seems to be broken. Whenever I cast my playlist, it often just stops after 1 second. Other times, it will keep playing but when I open spotify on my device (either windows or Android), it shows it as connected but the playback track and position will be wrong (it will still show as the first song that played) 

This seems to only have been happening since the most recent update

For example, using the screen shot I attached, I am casting my playlist to my speaker group called "speakers". The song that was playing when I started casting (the first song) was "Flip a Bird". However I am now three songs in, now listening to "Coming Back For You", but the Spotify app on both my desktop and my phone have not updated and instead show it as playing the first song with a playback position stuck at "0:00". If I try and click anything it does not work. Even if I just leave it, after a few songs it will automatically just stop and not play the next song. I have to stop casting and recast.

If I want to change the song I have to stop casting, play the song I want, and then recast. This also occurs with Alexa devices. 

[NuvoDev2022]

@somedatapacket, This could be the same issue we are seeing in our product.  In our case, we have traced it down to an issue with Spotify DNS records at ISPs returning the wrong result.  Google DNS 8.8.8.8 appears to have the correct records.  Can you try changing the DNS that your home router uses to 8.8.8.8 and test it again?

[NuvoDev2022]

@somedatapacket, This could be the same as we are seeing in our product.  In our case, we have traced it down to an issue with Spotify DNS records at ISPs returning the wrong result.  Google DNS 8.8.8.8 appears to have the correct records.  Can you try changing the DNS that your home router uses to 8.8.8.8 and test it again?

[NuvoDev2022]

@somedatapacket, This issue could be the same as we are seeing in our product.  In our case, we have traced it down to an issue with Spotify DNS records at ISPs returning the wrong result.  Google DNS 8.8.8.8 appears to have the correct records.  Can you try changing the DNS that your home router uses to 8.8.8.8 and test it again?

[CRC75]

Spotify connect DOES NOT WORK for LeGrand OnQ systems and hasn’t worked for more than 2 weeks now. Multiple calls to LeGrand have at least been answered, unlike chats/emails to Spotify. LeGrand claims this is a DNS Routing record issue. They are recommending Pandora and Napster(?!), which apparently still work with the LeGrand audio app. Not a good solution but I must admit that LeGrand’s support is at least somewhat helpful, unlike Spotify’s “but did you reinstall the app” nonsense.

[NuvoDev2022]

@CRC75 You can try changing your local router's DNS to Google DNS 8.8.8.8.  I have seen that allow Spotify to work again on Legrand audio players.  My current theory is that Spotify's DNS records were updated incorrectly a few weeks ago.

[CRC75]

Thanks so much for the suggestion. I don’t want to screw up my entire home internet by messing with the router, so I would rather have Spotify fix whatever went wrong on their side but if it’s going to be years then I might need to make that change.

[SoundAdvisor]

Try Deezer

[SoundAdvisor]

Change to Deezer

[Bob1410]

I have exactly the same issue with my Sony STR DN1080. Spotify Connect no longer works and it’s where I listen to music from which is really annoying. I can see the STR DN1080 in Spotify but when I try and connect it just says connecting then never connects. I’ve tried the troubleshooting mentioned in this thread but that hasn’t fixed it for me. 

[SoundAdvisor]

Im seeing Spotify Connect is not connecting to Nuvo Player amplifiers. Not all but most. Anyone else having issues ?

[Elena]

Hey everyone!

Thank you for your reports.

We have received a few other reports about users not being able to connect to the Nuvo audio system and we're currently looking further into this.

Feel free to leave your +Vote here. Hopefully we'll have more info on this soon!

Let us know if there's anything else we can help out with 🙂
 

[LabRat314]

Also having the same issue with my Sony STR DN1080

[Hpmp109]

hi Elena,

I can also confirm that the same issue occurs on JAM Audio systems. Changing to 8.8.8.8 DNS fixes this temporarily but decreases my download speedbh 40% or so...

Please could you look into this for JAM Audio systems too? It's most definitely an issue on Spotify's side.

Thanks

[Alex]

Hey folks,

Thanks for the reports.

It would be best if go to this ongoing issue thread and add your +Vote and subscribe in order to stay up to date with any development on the matter 🙂

Cheers.

[SC_Rocks]

I couldn't connect from my iphone to any of my zones but turning off the feature that allows "multiple people to join and control this speaker" seems to have fixed the problem for me.   

[Lmsinga2022]

Same issue here, Spotify connect on Sony STR DN1080 does not work any longer. Tried to connect to the AV receiver over iPad, laptop and iPhone’s Spotify app and same. It remains on “connecting” but it never finally connects.

I tried to reboot the Sony to factory settings and reconfigure internet settings, this made it work once. As soon as I turn the Sony receiver off and on again the issue reappears.
Went to settings to check Sony software before and after the reboot and surprisingly never changed even after factory settings restart (M41.R.0518).

I will try to force previous software version on the receiver and revert if it works..

[AndresM]

Hey everyone.

Thanks for your replies.

In order to check this further, could you send us the make/model of your receiver (e.g. Sony STR DN1080), along with the exact firmware?

Additionally, share with us your phone's make and model, OS version and Spotify version installed.

Lastly, tell us if the issue started after any recent updates.

We'll be holding up.

[somedatapacket]

Thank you for following up. I have this issue using a Sony STR-DN1080 running M41.R.0518 and it's been broken for about a month. The issue occurs with a Mac running Spotify 1.1.81.604.gccacfc8c, and with an iPhone running iOS 15.4.1 (19E258) and Spotify 8.7.21.

[Yordan]

Hi @somedatapacket!

On devices that don't have a native app, Spotify only provides an API that can be integrated into devices, so if you're experiencing issues, it's best to reach out to the manufacturer. We can only troubleshoot and make changes to our own apps.

If a recent update on how the Spotify API works has been made, we can investigate on our end as we're doing for the Nuvo devices, but in the end updates are necessary with how Spotify is evolving and the device manufacturer may need to push a firmware update as well out to ensure that it's configured properly to run the Spotify services.

Take care.

[CRC75]

And let the finger pointing begin… Spotify says it’s LeGrand/Sony’s problem and LeGrand says it’s Spotify’s problem. Meanwhile years will go by and customers will be left in the lurch.