Spotify Connect - Filtered Songs from Liked Songs do not play

[OMGWhatsHisFace]

Plan

Premium

Country

US

Device

Issue persists on iPhone, Macbook, and Windows (PC)

Operating System

Windows 10, whatever the latest macbook and iphone OS's are. 

My Question or Issue

Here's a video showing my issue - it's a little cropped to preserve some privacy, especially that of my Friends: https://youtu.be/5vB92Rt3QbE

Basically... I'm playing music from "Liked Songs" to another device (wireless speakers, TV, etc.) via Spotify Connect. I want to listen to something specific. I go to the Filter bar, type in my desired song/album/artist. I click on the desired song to play it: nothing happens. The click (or tap, from an iPhone) clearly registers, but the song never plays. It just can't play. 

Now, if I stop Spotify Connect, and I'm just using in-built speakers, I can Filter, pick, and play - no problems. In fact, if I'm desperate, I can stop Connect, play the specific song, and resume Connect. 

Weirdly, from that point, Spotify will pick my next song based on songs in my entire Liked Songs list. What should happen, if everything were working properly (and assuming I did not stop the Filter by hitting X or deleting what I typed), is the next song should be chosen from the Filtered list. Alas, it's not the case. 

Also weirdly, I can go into a Playlist, play a song, filter the playlist, choose a song, and play it - no problems at all (still using Spotify Connect). This issue only happens with Liked Songs from "Your Library". 

Now, I've gone through every troubleshooting hoop Spotify agents have thrown at me. They even got the "Specialty Team" involved. Nothing worked. Except when they had me log into a Spotify Test Account. From that account's Liked Songs (there were maybe 12 total songs; whereas my account has almost 4,000), I was able to Filter and play, no problem. So, it's possible the amount of songs is an issue. 

I've experienced this issue for many many months. 

Has anyone else experienced this? Do you have a fix? 

[Mihail]

Hey @OMGWhatsHisFace,

Thanks for reaching out and welcome to the Community!

The size of your Liked Songs playlist isn't likely to be the cause for the behavior you're experiencing. Issues with Connect are usually caused by app files that have gotten damaged for one reason or the other. This can easily be avoided by performing a clean reinstall. It's more thorough than a regular one and ensures that no leftover files remain. You can follow the steps in this guide and preform one on all your devices. Make sure to also restart them, this is a highly effective, but often overlooked step.

If that doesn't fix things we'd appreciate it if you let us know if this happens when using a specific device as a remote or in general, no matter which device is used a remote and which for playback via Connect?

Hope you find this useful. Let us know how you get on.

[Lennertn]

I got exact the same issue with my Spotify when connected to a Spotify connect device. It's the same on 2 macbooks (High Sierra and Catalina), my android phone and my iPad.

Reinstalling (with a reboot in between) the app doesn't seem to work. Also doesn't seem logical because it occurs on 3 completely different devices and operating systems. 

Any new information about this issue?

[Eni]

Hey there @Lennertn, 

Thanks for reaching out about this here in the Community!

Would you mind checking if your devices’ software is up-to-date? 

Additionally, could you try with a different internet connection to check if that makes the difference?

We'll be on the lookout for your reply!

[OMGWhatsHisFace]

Sorry for the delayed reply. I didn't notice the notification. 

As my post mentioned, I've done pretty much everything support/Specialty Team asked of me. It included a thorough reinstall. 

This happens when using my iPhone's Spotify app and when using my Windows' PC Spotify desktop app. 

For example, a few minutes ago I started Spotify on my PC and connected to my wireless speaker. Just now, I picked up my iPhone, opened Spotify, and tried to Search-->Play a specific song from my Liked Songs. It did not work. 

[Lennertn]

I got the most up to date version (on android 8.6.2.774) and tried it on my WIFI network and mobile network. It occurs when playing on a Bose speaker and my Chromecast Audio. 

Are @OMGWhatsHisFace and I the only ones with this problem?

Maybe also good to mention that this isn't a problem that just started, it is already bothering me for months.

[CarlosE]

Hey folks,

Thanks for keeping in touch and for that info.

@Lennertn, could you try using a different account, like a friend's or relative's, and let us know if the issue persists? This would help us determine if the this is rather account-related.

We haven't seen any other reports about this recently, so we'd like to further investigate this.

@OMGWhatsHisFace, if you haven't, could you also try using a different account? Also, let us know all the troubleshooting steps you've tried so far so we don't repeat anything.

We'll be on the lookout.

[Lennertn]

It looks like my account is the problem. I tried it on a friend his account on the same wifi network and same speakers and it does work correctly with his account.

Could it be a problem with the Spotify Connect part of my account?

Another problem that occurs in the liked songs part is that when I play from a filtered list it doesn't play the next song from the filtered list but the next song from the entire "Liked songs" list.

[Eni]

Hey @Lennertn,

Thanks for getting back in touch.

This might be indeed related to your account. In this case, we recommend creating a new account and trying it out. If it works as expected, you can then transfer your content from your current account to the new one by following these steps. If you have a Premium subscription, we recommend cancelling it with the steps in this article and subscribing again in the new account.

Regarding the second issue, keep in mind that if you apply a filter or sorting to your playlists when playing them, you must manually select a song on the list so the Queue is rearranged with the new sorting.

Let us know how it goes. We'll be here in case you have any questions.

[OMGWhatsHisFace]

As mentioned in my OP, I did use a Spotify Test Account, and I experienced no issues on it.
Spotify Assistance then created a new account for me with all my old info, but the problems persisted.
I don't remember all the troubleshooting I went through. Just know it took hours (around 2 or 3) and your Spotify Specialists were called in and they gave up.

[Jeremy]

Hey there @OMGWhatsHisFace,

Thank you for your reply.

Can you do the following:

• Check if Spotify version and device firmware are up to date
• Restart your router
• let us know which version of the app you have

We'll keep an eye out for your reply.

Cheers!

[nousername422]

I like to add to this problem.

It seems to be an issue with the "Liked songs".

Literally EVERYTHING else works.

Neither choosing a song of the liked songs nor playing it on shuffle works.

The devices connect without a problem if I chose public playlists of Spotify or other users.

Even if a device is connected to Spotify (music is playing), I can not choose anything out of my "Liked songs". The UI reacts, but nothing happens.

It seems to be an access issue. If I open Spotify in the browser I get a 403 for the play request.

Here the curl request representation:

curl 'https://gew-spclient.spotify.com/connect-state/v1/player/command/from/[retracted]/to/[retracted]'
-H 'User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:86.0) Gecko/20100101 Firefox/86.0'
-H 'Accept: */*'
-H 'Accept-Language: en-US,en;q=0.5'
--compressed
-H 'Referer: https://open.spotify.com/'
-H 'authorization: Bearer [retracted]'
-H 'Content-Type: text/plain;charset=UTF-8'
-H 'Origin: https://open.spotify.com'
-H 'DNT: 1'
-H 'Connection: keep-alive'
-H 'Pragma: no-cache'
-H 'Cache-Control: no-cache'
-H 'TE: Trailers'
--data-raw '{"command":{"context":{"uri":"spotify:user:[username]:collection","url":"context://spotify:user:[username]:collection","metadata":{}},"play_origin":{"feature_identifier":"harmony","feature_version":"4.11.0-af0ef98"},"options":{"license":"premium","skip_to":{"track_index":0},"player_options_override":{"repeating_track":false,"repeating_context":false}},"endpoint":"play"}}'

I tried to log out of all devices already to see if invalid tokens might be the issue, but that did not help.

Maybe the others can check that behavior in their browsers, too?

1. Go to https://open.spotify.com

2. Login and start playing anything public on your wireless devices

3. Open the Developers Tools for your Browser (https://www.computerhope.com/issues/ch002153.htm) and go to the "Network" tab
4. Try to play one of your "Liked Songs" and look in your "Network" tab for a `403` as the status code.

[Novy]

Hey @nousername422, 

Thanks for reaching out about this. 

Just to confirm, is this happening only with the filtered songs or all your Liked songs?

Also, could you let us know you notice this behavior using the desktop app, the web player or both?

Keep us posted! 

[OMGWhatsHisFace]

So, if I go to all my liked my songs, and filter that: the problem occurs. 

Then, I just tried using the web player for the first ever because of your reply - didn't know there even was one. I can't find a way to filter my liked songs. There's no filter/search bar there. Maybe I'm not seeing it? 

[nousername422]

@Novy Sorry, I should have mentioned that this issues occurs even without the filtering.
Mobile, Desktop App and Web player, though only the web player allowed me see the request.

@OMGWhatsHisFace Does it work without the filtering?

[CarlosE]

Hey @OMGWhatsHisFace and @nousername422,

Thanks for your replies and for all the info you've shared with us.

We've made sure to report this to the teams in charge, who are currently looking into it. We recommend heading to this Ongoing Issue thread and adding your +Vote. You can also Subscribe to it to be on top of any updates we share about it, as soon as there are any.

In the meantime, we recommend keeping the app up to date so you don't miss out on any new features and fixes.

If you need a hand with anything else, we're always a post away.

Cheers.

[nousername422]

two years...no solution.