Spotify Keeps Undownloading Songs

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Spotify Keeps Undownloading Songs

yandhi
Casual Listener

Plan

Premium

Country

Canada

Device

(iPhone X, PC)

Operating System

(iOS 12, Windows 10)

 

My Question or Issue

For almost a year now spotify will randomly delete a few hundred to a few thousand songs from either my phone or my PC (never both at the same time) once or twice a month. This is without me adjusting any settings, they are just in playlists that are set to download and they will randomly start redownloading sometimes when I turn my device on. This is very annoying as one of the reasons I have premium is my lack of reliable internet! When spotify decides to delete and redownload 1000+ songs my entire house's internet goes down for a few hours!

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6 Replies

Re: Spotify Keeps Undownloading Songs

Rock Star 15
Rock Star 15

Hey there @yandhi,

thanks for posting !

 

Sorry to hear you're having an issue.

I would have to say that the app/any app cannot perform the actions you're describing without the owners permission.

 

Therefore, i recommend you check out and follow the steps on this help guide just in case.

 

Feel free to reply back to the post in case i misunderstood the issue.

 

Let me know how it goes :)

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Spotify Keeps Undownloading Songs

yandhi
Casual Listener

Hi @OneByBoo,

Yes I have read the guide. It is irrelevant to the problem.

My point is i am NOT giving spotify permission to arbitrarily uninstall songs from my playlists. On one of my playlists of approximately ~3000 songs, I logged on to my computer yesterday and it started redownloading 1200 of them. No rhyme or reason just random songs in the playlist. It does that on my computer sometimes, other times on my phone.

A quick search of google yields many other users with the exact same problem on many different devices that has been going on for YEARS that spotify seems to be ignoring.

https://community.spotify.com/t5/Android/Spotify-keeps-deleting-downloaded-songs/td-p/1656038/page/5

https://community.spotify.com/t5/Accounts/Keeps-undownloading-songs/td-p/2113739

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/All-music-undownloaded/td-p/1390160

https://www.reddit.com/r/spotify/comments/884p3g/spotify_keeps_undownloading_my_offline_downloaded/

I can keep going, there’s hundreds of posts like this around the internet and most of them are marked as solved with half baked solutions that don’t actually address the problem.

I’ve been a premium spotify user for almost a year now and this has been happening ever since I got premium, and apparently longer. As my playlists get bigger it just gets more annoying. Please address the issue spotify!

Re: Spotify Keeps Undownloading Songs

yandhi
Casual Listener

Still a major issue, thread getting ignored again. Spotify just decided to randomly undownload half my library again. Suddenly, while music was playing, it just stopped and everything was undownloaded. Ridiculous.

 

https://postimg.cc/CzY0f9Qh/250bef2c

Re: Spotify Keeps Undownloading Songs

yandhi
Casual Listener

still an issue

Highlighted

Re: Spotify Keeps Undownloading Songs

Rock Star 15
Rock Star 15

Hi @yandhi,

thanks for your patience !

 

Sorry to hear the first guide was no help, let's try some more steps togther.

First check out this help page for further help on downloaded content.

 

Then, in order to determine if you're having a cache issue, head here to check if any of your devices which has downloaded offline content  is shown more than once.

In case you find any of them shown more than once, please check out this Spotify Answer to perform a reinstallation of the app on each of the devices.

 

However, if you doesn't see any of your devices more than once on the list, please provide me with the following info so i can check further :

 

  • Are the songs you're having issues with local files?
  • Do you have more than 5 devices listed here?
  • Does this persist when using a different network connection?
  • Is the app updated to the latest version available on each of the affected devices?

Keep me posted :)

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify Keeps Undownloading Songs

ChrisDavid
Visitor

I am experiencing the exact same issue. I never go offline with Spotify. This morning every single playlist of mine was switched off on the downloads option without me doing anything. This is from my PC. I now have to download all 6500 songs again.

 

Please address this immediately Spotify!

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