Help Wizard

Step 1


Spotify Plays what It want

Spotify Plays what It want






Thais happens in all my devises 

Operating System

Android, Windows 


My Question or Issue

I have Spotify premium family, last month I had problem with my credit card so the payment was delayed, now it's all fixed but now I try to play my favorite play list but it play musics from other play list, what it happens? Thanks a lot for all answers.


And also I have another problem, I use family account because I have some friends to share this premium but they lives otherwise, so why now we must live all together to share family account!!?, Im think you can change all yours regulations any time but in my opinion you can do it better, thinking in cases like mine...


I like very much Spotify and I want stay with 👍😃

2 Replies

I am having the same problem. Any time I try to listen to a one of my playlist it will star to play another one 

Hey @31hqgsjffl2ouonqzlir and @31bcqseqcwfibbm3mv5i,


Thanks for reaching out.


Can you please send us a video of the issue so we can investigate further?


@31hqgsjffl2ouonqzlir, please note that Premium Family is a plan for family members who live together. We do however appreciate your feedback and we've forwarded it to the relevant team here at Spotify.


Keep us posted.


Take care,

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