Spotify keeps downloading files several times.

Spotify keeps downloading files several times.

vinicozainotti

Plan

Premium

Country

Brazil

 

Device

(Samsung Galaxy S10)

Operating System

(Android)

 

My Question or Issue

My Spotify needs to download files every time so I can use these files offline. It starts to download all of my files (more than 2000 songs) on an on again. It is a very disappointing issue, because I have to download a file that was already downloaded before and, sometimes, I simply can't play the song because it is not downloaded anymore and I can't download at that moment.

Reply
1 Reply

Alex

Hey there @vinicozainotti,

 

Thanks for reaching out about this in the Community!

 

We'd recommend you run a clean reinstall of the app. This will assure that you're running the latest app version and all app data and cache is cleared. Follow the instructions from here.

 

Corrupted cache can result in issues like this. 

 

If after the reinstall this keeps happening try changing the location of your downloaded songs from the Setting menu.

 

Hope this helps. Don't hesitate to reach out again if you have questions.

 

Cheers.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts