Top genres are always the same

[insomniac4104]

Plan

Family plan/premium

Country

Device

Samsung Galaxy 9, 

Operating System

(Android 10)

My Question or Issue

My top genres are always rock and punk yet I listen to 99% heavy metal. It never changes from rock and punk. 

1.  

[Ivan]

Hey @insomniac4104, 

Thanks for posting - we’re here to help!

Could you confirm if your top genres change after running a clean reinstall of Spotify on your Samsung device? This will remove corrupted data that could be causing the issue and get your app updated to the latest version. Check out this help page on how to perform the clean reinstall. 

In case this persists, make sure no battery optimization settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify. 

Let us know how you get on! We'll be here in case you need any further help with this. 

[insomniac4104]

I have done a clear cash and clean install. Also have the same issue on
windows version.

[Novy]

Hi again @insomniac4104, 

Thanks for this info.

If possible, could you ask a friend or a family member to log into their account using any of your devices and let us know if they also see wrong genres? 

You could also give it a try using a different internet connection to see if you notice anything new. 

Keep us posted.