Help Wizard

Step 1


Unable to Access All Songs

Unable to Access All Songs


Family Premium






(iPhone 7, MacBook Air 2019)

Operating System

(iOS 14.4.2, macOS Big Sur)


My Question or Issue

As of yesterday evening I am unable to access full albums of music. Some songs in albums or in any playlists are unavailable to be played and some songs are available. This issue wasn't present before that. I know that these songs are available in my country because I see other members of my family account listening to music like normal. I have tried to reinstall the app on both my phone and and my laptop however the issue still remains. I checked the membership and that is all good as well. Any help would be greatly appreciated!


I'm adding some screenshots below to demonstrate the issue I am having. 

1 Reply

Hi there @dhpatel1,


Thank you for your post here in the Community. We're happy to take a closer look into this.


Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.


If that doesn't do the trick - can you send us the URI so we can take a closer look directly from our end?

We'll keep an eye out for your reply.


Take care!

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