Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Samsung Galaxy S9
My Question or Issue
Since a few days, I'm unable to shufflethe Liked songs playlist, I have a toast notification saying that I discovered a Premium feature, but I do have a premium account.
I can shuffle all others playlist, even those generated by Spotify .
I've uninstalled and reinstalled the app without success
Same here. I think it's a recently introduced bug.
Thanks for posting in the Community.
If you're sure you're logged in on an account with a Premium subscription, could you try performing a clean reinstall of the app as described here?
Try logging out and back in again a few times as well.
If this doesn't help, we'd need the exact version you've installed on your devices together with the device's brand and operating system.
Keep us posted,
I'm having the same issues & have done the clean restart multiple times. Still not helping!
Hi folks, In order to look further into this please provide us with the following info:
Looking forward to your repliers.
Sorry for the delay, but I directly contacted Spotify support, and the issue was account specific, so support did something on their side to resolve the issue.
The issue was only for the Liked Song playlist on my account. I used my son account on my device, and it was working correctly.
As you can see in the following screenshot, the shuffle and play button have changed:
Thank you for your reply and confirmation.
We're glad to hear that everything works as it should for you again!
If you ever have any other questions in the future, feel free to post in the Community again 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…